Privacy Policy for Fireya Exim
Effective Date: [24^th December 2024]

Welcome to Fireya Exim! Your privacy is very important to us, and we are committed to protecting your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and your rights regarding your personal information.

1. Information We Collect

1.1 Personal Information

When you make a purchase, subscribe to our newsletter, or contact us, we may collect personal information such as your name, email address (e.g., [email protected]), billing address, shipping address, and payment information.

1.2 Non-Personal Information

We may also collect non-personal information such as your IP address, browser type, device information, and website usage patterns. This information helps us improve our site and provide a better user experience.

1.3 Cookies

We use cookies and similar tracking technologies to track activity on our website (www.fireya.co.in) and store certain information. Cookies help us understand your preferences and enhance your browsing experience. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

2. How We Use Your Information

2.1 To Process Orders

We use your personal information to process and fulfill orders, provide order confirmations, and communicate with you about your purchase.

2.2 To Improve Our Website

We use non-personal information and cookies to analyze website performance, track visitor behavior, and improve our website’s functionality and user experience.

2.3 To Send Marketing Communications

If you subscribe to our newsletter or opt-in for marketing communications, we may use your email address to send you updates, promotional offers, and other information about Fireya Exim. You can unsubscribe from these emails at any time.

2.4 To Respond to Inquiries

When you contact us at [email protected], we use your contact information to respond to your inquiries and provide customer support.

3. How We Protect Your Information

We are committed to protecting your personal information. We implement appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. However, please note that no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

4. Sharing Your Information

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep your information confidential.

4.2 Legal Compliance

We may disclose your information if required by law or to protect our rights, property, or safety, and that of our users or others.

5. Your Rights

5.1 Access and Correction

You can access and update your personal information by contacting us at [email protected].

5.2 Data Deletion

If you would like us to delete your personal information, please contact us at [email protected]. We will take reasonable steps to delete your information, except where we need to retain it for legal or legitimate business purposes.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for any updates.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: [email protected]
Website: www.fireya.co.in

Thank you for trusting Fireya Exim. We are committed to safeguarding your privacy.

Terms and Conditions

Effective Date: [24^th December 2024]

1. Acceptance of Terms

By accessing or using Fireya Exim’s website (www.fireya.co.in), you agree to abide by these Terms and Conditions and any additional policies referenced within. If you do not agree to these terms, you should not use our website.

2. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of Fireya Exim signifies your acceptance of any updated terms.

3. Eligibility

To use our website and avail our services/products, you must be at least 18 years old or have the consent of a parent or guardian. By using our site, you represent and warrant that you meet these requirements.

4. Account Registration

Some features of our website require you to create an account. You agree to provide accurate information when creating an account and to keep your login information secure. You are responsible for all activities that occur under your account.

5. Service/Product Information

We strive to display accurate service/product information, including descriptions, prices, and availability. However, we do not warrant that service/product descriptions or other content are entirely accurate, complete, or error-free. If a service/product offered by Fireya Exim is not as described, your sole remedy is to contact us (except for refunds, as per our Refund Policy).

6. Pricing and Payment

6.1 Pricing Prices are listed in the currency specified on our website and are subject to change without notice. We reserve the right to correct any pricing errors that may inadvertently occur.

6.2 Payment We accept various payment methods, including Visa, MasterCard, Net Banking, and other options as displayed at checkout. By providing payment information, you authorize us to charge the specified amount to your payment method.

7. Order Acceptance and Cancellation

We reserve the right to refuse or cancel any order for any reason, including but not limited to service/product availability, errors in pricing or service/product information, or suspected fraud. If your order is canceled, you will be notified.

8. Service Delivery/Product Shipping

We aim to deliver our services/products within the specified time frame. However, delivery times are estimates, and we are not liable for delays caused by circumstances beyond our control. Service delivery/product shipping details are provided at the time of order confirmation.

9. Refund Policy

• Services:Refunds are not applicable once any service has been started.
• Products:A 7-day refund policy applies. If you are not satisfied with a product, you can initiate a refund within 7 days of delivery. Please contact us for refund procedures.

10. Intellectual Property

All content on Fireya Exim’s website, including but not limited to images, text, logos, and graphics, is owned by or licensed to Fireya Exim. You may not reproduce, distribute, or otherwise use any content without our prior written consent.

11. User Conduct

By using our website, you agree not to:

• Engage in any illegal activities or fraudulent conduct.
• Disrupt or interfere with the security or functionality of our website.
• Attempt to gain unauthorized access to any part of our website or servers.
• Upload or transmit any viruses, malware, or harmful code.

12. Disclaimer of Warranties

Fireya Exim provides our website and services/products “as is” and “as available” without any warranties, either express or implied. We do not guarantee that our site will be error-free, secure, or uninterrupted, or that our services/products will meet your expectations.

13. Limitation of Liability

To the maximum extent permitted by law, Fireya Exim and its affiliates, employees, or agents shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services/products.

14. Indemnification

You agree to indemnify and hold Fireya Exim, its affiliates, and employees harmless from any claims, damages, losses, or expenses (including legal fees) arising out of your use of our website, your violation of these Terms, or any infringement of third-party rights.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be resolved in the applicable courts of India.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email:[email protected]
• Phone:+91 7309812338

Fireya Exim Refund Policy

1. No Refunds on Services Once Started
   • Refunds are not applicable on any services once they have commenced.
2. Product Refunds Within 7 Days
   • Refunds for any product can be requested within 7 days of purchase. The client must bear the shipping costs for the return.
3. Policy Changes
   • Fireya Exim reserves the right to change its refund policy based on circumstances and situations.
4. Damage Exclusion
   • The refund policy does not apply to products damaged by the customer. All refunds are applicable to products only.
5. Service Delays
   • Refunds will be provided if the service does not start within the stipulated time and the customer requests a refund.

For more information, please visit our website: www.fireya.co.in Email: [email protected] Phone: +91 7309812338

This policy ensures transparency and clarity for our valued customers. If you have any further questions or need assistance, feel free to reach out! 😊